We're always happy to help! If you have questions about our products, your order, or anything else, please reach out through our Contact Us page. Our team will be glad to assist you.

At EVE & SAMUEL, we believe a great bag should look beautiful and make everyday life easier. Inspired by a family legacy of craftsmanship dating back to 1959, we combine timeless design, thoughtful functionality, and premium vegan materials to create bags made for real life.

If you need to make a change, please contact our customer support team as soon as possible. We'll do our best to help, but changes may not be possible once your order has been processed or shipped.

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

If you'd like to return or exchange your purchase, please contact our customer support team for assistance. We'll guide you through the process and help make it as simple as possible.

We want you to love your EVE & SAMUEL purchase. If it's not quite right, we accept eligible returns and exchanges within 45 days of the shipping date. Items must be unused and have their original tags attached.

We aim to get your order on its way as quickly as possible. Orders placed Monday through Thursday before 2 PM EST are typically shipped the same business day. Delivery times depend on your location and shipping carrier.

Yes! We offer free shipping on orders within the contiguous United States, with no minimum purchase required.

To keep your bag looking its best, gently wipe it with a soft, damp cloth. Avoid machine washing, harsh chemicals, and prolonged exposure to direct heat. For specific care recommendations, please refer to the product page.

Our bags are crafted from premium vegan materials, including polyurethane (PU) and polyester. These materials are selected for their durability, appearance, and everyday practicality.

Yes! Our bags are 100% vegan and PETA-Approved Vegan. We use animal-free materials throughout our products, so you can enjoy thoughtful design without compromising your values.

Absolutely! Our bags are designed to combine timeless style with everyday functionality. From organized compartments and laptop protection to versatile carrying options, each design is created to make your daily routine easier.

Many of our bags are designed with lightweight materials and practical carrying options for everyday comfort. You can find the exact weight and carrying features on each product page.

Our laptop bags are designed to accommodate different laptop sizes, with selected styles fitting devices up to 17.3 inches. Each product page includes laptop compatibility and dimensions to help you find the right fit. We recommend checking your laptop's actual measurements before purchasing.

Whether you're heading to work, traveling, or going about your day, we have a bag to fit your lifestyle.

Explore our collection of backpacks, laptop bags, totes, and everyday essentials to find your perfect match.