Refund policy

Returns & Exchanges

We want you to be completely satisfied with your Eve & Samuel purchase. If you are not, we accept returns and exchanges within 45 days of the original ship date.

• Condition: Items must be unused, in their original condition, and with all original tags and packaging intact.

• Exchanges: We offer one free exchange per paid item for domestic US orders.

• Fees: Original shipping fees are non-refundable for orders that did not meet the free shipping threshold at the time of purchase.

One-Year Limited Warranty

Eve & Samuel provides a one-year warranty from the date of purchase covering manufacturing defects.

• What is covered: Hardware (buckles, clasps), zippers, interior lining, and structural stitching.

• What is NOT covered: This warranty does not cover normal wear and tear, scratches, scuffing, peeling due to misuse, stains, or damage caused by improper care. Our products are crafted from premium vegan leather; please follow the provided care instructions to ensure longevity.

• Remedy: For confirmed defects within the one-year period, we will issue store credit for the purchase price. Store credit is issued as a digital code for use on evesamuel.com and cannot be applied to shipping costs.

Pre-Orders

Pre-orders may be cancelled for a full refund at any time before the order has shipped. To cancel, contact us at info@evesamuel.com.

Final Sale & Exclusions

Items marked as "Final Sale" or purchased during clearance events (discounted 50% or more) are not eligible for returns, exchanges, or price adjustments. Gift cards and personalized items are non-returnable.

How to Process Your Return

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Or Via Email:

1. Initiate: Email info@evesamuel.com with your order number and the reason for your return.

2. Approval: Once our team reviews and approves your request, we will email you a prepaid shipping label.

3. Pack & Ship: Securely pack your items in the original packaging, affix the prepaid label, and drop it off at the designated carrier location.

4. Processing: Allow 7-10 business days after receipt for inspection and processing. Refunds are credited to the original form of payment.

Contact Us

Email: info@evesamuel.com

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